How many users can be enrolled?

The maximum amount of users that can be enrolled is 9.

How is lock firmware updated?

Under device settings:

  1. Tap ‘Firmware version’
  • The next screen will check if your lock is up-to-date!


How do I factory reset the lock?
  1. Slide the battery cover off and locate the RED reset button.
  2. Press and hold the reset button until the lock reports: “Reset to factory default.”
Performing a factory reset will delete all user fingerprints and codes. The default administrator code will be reset to 1 2 3 4 5 6.
How do I disable vistors?

Under device settings:

  1. Tap ‘More’
  2. Then tap the toggle switch for ‘Visitors disabled’ 
A message will popup to confirm your selection.  When this switch is on, visitor codes and fingerprints will be restricted. 


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