How Can We Help?
I have installed the lock, but the deadbolt locks when I try to unlock. Operation is reversed. How can I fix this?
- Move visitor switch to green.
- Press visitor switch in to pop the battery cover off.
- Remove the batteries.
- Reinstall batteries.
- Turn the thumbturn to lock and unlock the door 3 times. This calibrates the locking mechanism. This must be done within 5 seconds of installing the batteries.