If the lock fails to lock after 3 attempts, the message “Fail to Lock after multiple attempts” will result. This indicates that the deadbolt is being blocked from full extension. A push notification will also be sent to the app and recorded in the history log.
Move visitor switch to green. Press visitor switch in to pop the battery cover off. Remove the batteries. Reinstall batteries. Turn the thumbturn to lock and unlock the door 3 times. This calibrates the locking mechanism. This must be done within 5 seconds of installing the batteries.