If you are having trouble pairing your Smart Hub to your network, UPnP (Universal Plug and Play) may be disabled on your Wi-Fi router. Newer Wi-Fi routers will have this enabled by default. To enable UPnP, you will need to change the configuration of your router. 1. Login to your router’s IP address. (ex: 192.168.0.1 […]
This indicates that the app cannot communicate with the lock. Check to make sure your phone is connected to the internet.
Check to make sure that the Visitor Button on the interior assembly is also set to green. This visitor button overrides the app setting.
App updates can sometimes be delayed due to internet and communication to Smart Hub.
If 5 or more invalid codes are entered, the touchpad will become disabled for 3 minutes. However, the lock can still be unlocked during this period using a fingerprint or by using the app. If an Admin or Owner’s fingerprint is used to unlock, the touchpad will become enabled again.
Visitor restriction is managed using the Visitor button. Switch the button to green to allow visitors.