For best performance: Range from Smart Hub to router: 33 feet Range from Smart Hub to smart devices: 50 feet (maximum range is 150 feet)
App updates can sometimes be delayed due to internet and communication to Smart Hub.
Make sure that all notifications are turned on in the app settings and device settings, then find “My Service” in the side menu of the main page and check to ensure “Push message” is also turned on.
A. Check your internet connection and make sure your WiFi router is on. B. Perform a reset on the hub.