If you are having trouble pairing your Smart Hub to your network, UPnP (Universal Plug and Play) may be disabled on your Wi-Fi router. Newer Wi-Fi routers will have this enabled by default. To enable UPnP, you will need to change the configuration of your router. 1. Login to your router’s IP address. (ex: 192.168.0.1 […]
For best performance: Range from Smart Hub to router: 33 feet Range from Smart Hub to smart devices: 50 feet (maximum range is 150 feet)
Make sure that all notifications are turned on in the app settings and device settings, then find “My Service” in the side menu of the main page and check to ensure “Push message” is also turned on.
A. Check your internet connection and make sure your WiFi router is on. B. Perform a reset on the hub.