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SECURAM Touch

When I try to unlock, it locks. How do I calibrate the lock?

To calibrate the lock, please follow the steps below: Insert batteries. Turn the thumbturn to retract the bolt (unlocked position). Turn the thumbturn to lock and unlock 3 times within 10 seconds. The lock will beep to indicate it has been calibrated properly. If this calibration did not work, please verify the lock is installed […]

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In iOS app, why can I not see the “Door Close” status?

The app will show “Door Open” in red letters until the door is closed, then this message will disappear.

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SECURAM Touch

I have installed the lock, but the deadbolt locks when I try to unlock. Operation is reversed. How can I fix this?

Move visitor switch to green. Press visitor switch in to pop the battery cover off. Remove the batteries. Reinstall batteries. Turn the thumbturn to lock and unlock the door 3 times. This calibrates the locking mechanism. This must be done within 5 seconds of installing the batteries.

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SECURAM Touch

After entering a valid code, the lock does not unlock but says “Operation Timeout”. What does Operation Timeout mean?

The Touchpad and the interior assembly have not been paired successfully. To fix this: Switch the Visitor Button to green (Allow Visitors); Press the Visitor Button; Battery compartment will pop open Lift the latch to release the interior assembly and remove it from door Rotate the right sensor to reveal the reset button. Press the […]

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SECURAM Touch

When I try to unlock, it locks. How do I calibrate the lock?

In iOS app, why can I not see the “Door Close” status?

SECURAM Touch

I have installed the lock, but the deadbolt locks when I try to unlock. Operation is reversed. How can I fix this?

SECURAM Touch

After entering a valid code, the lock does not unlock but says “Operation Timeout”. What does Operation Timeout mean?

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SECURAM SYSTEMS, INC

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3325 GRANDE VISTA DRIVE, NEWBURY PARK, CA 91320

Reliable. Innovative. Trusted.

SECURAM EOS

SECURAM TOUCH

ACCESSORIES

SAFE MONITOR

SMART SAFE LOCKS

FINGER VEIN LOCKS

STANDALONE SAFE LOCKS

CONNECTED SAFE LOCKS

LOCK BODIES

RECEIVE THE LATEST NEWS AND DEALS!

SECURAM SYSTEMS, INC

3325 GRANDE VISTA DRIVE, NEWBURY PARK, CA 91320

Reliable. Innovative. Trusted.

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