reset - SECURAM

I have completed a factory reset on the lock and now app control doesn’t work. Why?

After a factory reset, please delete the lock from the app and add it again.

Continue reading →

SECURAM Touch

Why does the lock still restrict visitors even after resetting to factory default?

Visitor restriction is managed using the Visitor button. Switch the button to green to allow visitors.

Continue reading →

Smart Hub

Hub Offline

A. Check your internet connection and make sure your WiFi router is on. B. Perform a reset on the hub.

Continue reading →