This indicates that the app cannot communicate with the lock. Check to make sure your phone is connected to the internet.
If 5 or more invalid codes are entered, the touchpad will become disabled for 3 minutes. However, the lock can still be unlocked during this period using a fingerprint or by using the app. If an Admin or Owner’s fingerprint is used to unlock, the touchpad will become enabled again.
The Touchpad and the interior assembly have not been paired successfully. To fix this: Switch the Visitor Button to green (Allow Visitors); Press the Visitor Button; Battery compartment will pop open Lift the latch to release the interior assembly and remove it from door Rotate the right sensor to reveal the reset button. Press the […]