If you are having trouble pairing your Smart Hub to your network, UPnP (Universal Plug and Play) may be disabled on your Wi-Fi router. Newer Wi-Fi routers will have this enabled by default. To enable UPnP, you will need to change the configuration of your router. 1. Login to your router’s IP address. (ex: 192.168.0.1 […]
Standing at lock, complete the following procedure: Launch the SECURAM app On the device main page, click the gear icon Click “more” Click “firmware update” The app will show firmware update progress and this could take 2~3 minutes. Please remain on this page until update is complete.
If the lock fails to lock after 3 attempts, the message “Fail to Lock after multiple attempts” will result. This indicates that the deadbolt is being blocked from full extension. A push notification will also be sent to the app and recorded in the history log.