To calibrate the lock, please follow the steps below: Insert batteries. Turn the thumbturn to retract the bolt (unlocked position). Turn the thumbturn to lock and unlock 3 times within 10 seconds. The lock will beep to indicate it has been calibrated properly. If this calibration did not work, please verify the lock is installed […]
After a factory reset, please delete the lock from the app and add it again.
Check to make sure that the Visitor Button on the interior assembly is also set to green. This visitor button overrides the app setting.
App updates can sometimes be delayed due to internet and communication to Smart Hub.
Visitor restriction is managed using the Visitor button. Switch the button to green to allow visitors.
Move visitor switch to green. Press visitor switch in to pop the battery cover off. Remove the batteries. Reinstall batteries. Turn the thumbturn to lock and unlock the door 3 times. This calibrates the locking mechanism. This must be done within 5 seconds of installing the batteries.