Refund policy
SECURAM Systems Return Policy
Returns
We offer a 30-day return policy. You may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in their original condition
- Returned in their original packaging
- Accompanied by a receipt, order confirmation, or other proof of purchase
How to Request a Return
To request a return, please contact techsupport@securamsys.com.
All returns must be approved by our Technical Support team and accompanied by a Return Goods Authorization (RGA) number.
Once your return has been authorized, you will receive instructions for returning your item.
When shipping your return, the RGA number must be clearly displayed on the shipping label or on the outside of the package. Returns received without an RGA number may be refused or delayed.
Approved returns should be shipped to:
SECURAM Systems, Inc.
3325 Grande Vista Drive
Newbury Park, CA 91320
Please note that customers are responsible for return shipping costs unless the return is the result of a defective, damaged, or incorrectly shipped item.
Items returned without prior authorization will not be accepted.
If you have any questions regarding a return, please contact techsupport@securamsys.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong product, please contact us immediately so we can evaluate the issue and determine the appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Custom or special-order products
- Products that have been modified or altered after delivery
If you have questions about a specific product, please contact us before initiating a return.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact info@securamsys.com.